Shipping & Payment
Location & Fullfilment
All packages ship from our studio in Langley, British Columbia, Canada. Orders are processed, packaged and shipped within three business days. Unfortunately local pick up is not available at this time.
Payment & Currency
We currently accept all major credit cards and Paypal. You do not need a Paypal account to check out with Paypal. Canadian and International orders are charged in CAD. Orders from the United States are charged in USD.
Flat Rate Shipping to Canada & International Destinations
These rates are subject to change at any time.
Canada - $15 CAD flat rate / free shipping on orders $200+ CAD
Australia & New Zealand - $35 CAD flat rate
Japan - $30 CAD flat rate
United Kingdom - $30 CAD flat rate
United States - $18 USD flat rate
If shipping is unavailable to your country and you would like to place an order please email us to confirm if we can ship to you.
Canada Post Strikes
In the event of a Canada Post strike your order will be sent via UPS or FedEx. During a strike we are unable to ship to PO Boxes and some rural addresses and will hold your order until the strike ends. Due to high international shipping costs, some international orders may be held until Canada Post resumes shipping. Canada Post updates can be found here on their website: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page
Shipping Within Canada
All packages within Canada are sent via Canada Post Expedited Parcel with tracking and up to $100 insurance. The approximate wait times are listed below.
Local: 1-2 days Regional: 1-3 days National: 2-7 days
Shipping Outside Of Canada
Duties, Taxes & Refused Packages
International orders may incur duties, taxes and fees upon arrival and the recipient will be required to pay them directly upon delivery. If the recipient refuses payment and the order is returned to us we will offer to reship the order for an additional shipping payment. If you would like to cancel your order a store credit will be issued minus the initial shipping payment as well as the return shipping payment we must make to receive the return.
USA
All of our yarns are USMCA/CUMSA compliant (milled and hand dyed in Canada) and are eligible for free trade (no tariffs) under the current agreement. Canada Post is unable to process tariff exemptions at this time, as a result we will be shipping with UPS/FedEx until further notice. If you have any questions or have shipping preferences please send me a message.
United Kingdom
A minimum purchase amount of $250 CAD (£135) has been set in order to comply with the UK VAT rules. Orders below this threshold require us to be registered to collect VAT at check out, which we are not at this time. For orders above £135 UK customs will charge and collect the applicable sales tax and customs fees directly from the recipient upon arrival. The recipient is required to pay these taxes and fees. For further review please refer to: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
This page was last updated January 24, 2026.